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Returns & Exchange Policy House of Gigi:

By placing an order and purchasing from House Of Gigi you are agreeing to abide by the following terms and conditions:

Every one of our items is handmade specially to order, therefore all products are made once purchased. For this reason we do not offer refunds.

You may be entitled to an exchange within 7 days of receipt. You will only be entitled to an exchange if there is a fault with the sizing or garment. Please note, all items are quality checked by members of staff before being sent to prevent this. Any signs of fault must be emailed to us at: hello@houseofgigi.co.uk with your order number, name of item and size. Any orders claimed to be faulty will be looked at attentively by the House of Gigi team. Please be aware that if the item(s) have been tampered with, pulled or contains any signs of damage/wear we have the right to reject the exchange.

If an exchange has been approved by our team at House of Gigi return postage must be tracked, signed and insured; we must be notified of the tracking number and shipping provider once shipped.

Refunds (if applicable), you are agreeing to the following conditions as outlined below:

1. Any returns sent with an incomplete form or no form at all will not be accepted and will be returned back to you at the original order address. Each returns form must be signed in order to be complete.

2. Any returns sent which are in a used condition or any condition which is not suitable for re-sale will not be accepted and will be returned back to you at the original order address.

3. Any returns sent with an odour such as body odour/perfume/soap will not be accepted and will be returned back to you at the original order address.

4. Any returns sent to the wrong returns address are your responsibility and not that of House of Gigi. It is your responsibility to email hello@houseofgigi.co.uk for the returns address prior to posting your return.

5. Any returns sent which do not arrive at the House of Gigi returns depo within 7 days of receiving your item will not be accepted and will be returned back to you at the original order address. Please note that all of our items are sent out via a tracked service so we can easily view what date your item was delivered to the order address.

Please click the link below to access the Returns Form:

House Of Gigi Returns Form